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Privacy policy

Wake Concept Hotel respects your privacy and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we otherwise collect about you when you use this Website. Your continued use of and access to this site constitutes your acceptance of our Privacy Policy.

01 Collection of Personal Data

The types of Personal Data collected includes, among other things (depending on the nature of your interaction with us): 

  1. Name
  2. Passport number
  3. Date of birth
  4. Gender
  5. Country of birth/nationality
  6. Telephone numbers
  7. Email addresses
  8. Credit card information

You may have provided the Personal Data to us personally or authorized other individuals to provide the Personal Data to us and consent (on your behalf) to our collection of your Personal Data from these individuals. These individuals could be your superiors, employees, subordinates, colleagues and your family members.

Where you give us Personal Data about other individuals, you confirm that you are authorised to disclose and consent, on their behalf, to the processing of such Personal Data for the purposes described in Section 2, or other purposes for which your consent has been sought and obtained.

We do not knowingly collect personal data from minors. If you are a minor, you may only use our site and services with the permission of your parent or guardian.

02 Purposes for Collection and Use of Personal Data

We collect and use Personal Data for the following purposes.

If you are a guest:

  1. To provide products and services to guests and to respond to guests’ queries, requests and feedback;
  2. To provide, run, operate, administer and manage loyalty programmes and rewards programmes;
  3. To keep guests updated on products and services, including promotions, loyalty and reward programmes;
  4. To seek feedback from guests and evaluate our products and services;
  5. To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on The Wake Concept Hotel.

If you are a Vendor / Service Provider / Business Partner:

  1. For the purposes of the supply of products and services and support by vendors / service providers / business partners to Wake Concept Hotel and the evaluation of such products and services;
  2. To process payments of vendor invoices;
  3. To manage the administrative and business operations;
  4. To comply with applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on The Wake Concept Hotel.

In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data and sought your consent to such purposes. We only collect and use Personal Data for purposes for which you have consented to. If we need to use your Personal Data for any purpose to which you have not previously consented, we will seek your consent prior to using your Personal Data for the new purpose.

03 Disclosure, Sharing and Transfer of Personal Data

In order to conduct our business operations more smoothly, we may also be disclosing the personal data you have provided to us to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties whether sited in Hong Kong SAR or outside of Hong Kong SAR. Such third-party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise.

Wake Concept Hotel requires that the parties to whom we transfer Personal Data and our service providers implement adequate levels of protection in order to protect Personal Data. We also require that these parties only process Personal Data strictly for purposes for which we engage them for and consistent with the purposes that we have described in the section 2 or with other purposes for which consent has been sought and obtained.

Our website may contain links to third parties which are not controlled by us and which are not covered by this Privacy Policy. You are responsible for reviewing the privacy policies for all such third parties before disclosing your Personal Data to any third party, directly or indirectly.

04 Cookies and Other Technologies

Wake Concept Hotel uses cookies, clear gifs, frames, server log analysis and other technologies as they are developed to customize your experience with our website and services. Most Internet browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions to learn more about how to manage cookies. 

Wake Concept Hotel does not control cookies in third party sites and services, and visitors are encouraged to check the data protection policies of these sites and services to learn about their use of cookies and other technology.

05 Protection and Security of Personal Data

Wake Concept Hotel employs a reasonable range of technology and physical security arrangements and maintain safeguards to protect against the accidental or unauthorized access, collection, use, disclosure, copying, modification, disposal, deletion and other similar risks to Personal Data.

06 Updates to Privacy Policy

We may change or update portions of this Policy at any time and without prior notice to you. Please review this Policy from time to time so you are aware of any changes or updates to the notice. We will indicate the effective date of the policy. If you do not agree with any of the changes or updates to the Policy, you have the option of withdrawing your consent to our collection, use, disclosure and processing of your Personal Data.